GENPACT - Noida

Experience - 5 to 7

Key Skills - business banking operations, agri banking operations, lending operations, loan lifecycle management, loan origination, document preparation, loan booking, loan servicing, loan closure, business lending, retail banking, mortgage operations, banking operations, client operations management, service delivery management, sla management, compliance management, data security, audit and quality control, subject matter expertise, process governance, process standardization, process mapping, process documentation, solution design, system validation, automation, continuous improvement, workforce management, resource optimization, margin improvement, client relationship management, customer experience management, stakeholder management, team leadership, people management, performance management, cross functional collaboration, innovation mindset, mis reporting, data analysis, ms excel, power bi, sql, operational excellence.,

Microsoft - Chennai

Experience - 2 to 4

Key Skills - Customer support and service delivery, Technical troubleshooting, Case management, Escalation handling, Service level agreement management, KPI monitoring, Process compliance, Technical readiness and training, Product and service knowledge, Content creation and documentation, Knowledge management, Change management, Stakeholder collaboration, Cross-team coordination, Customer experience management, Problem solving, Root cause analysis, Quality assurance, Communication and influencing skills, Relationship management, Project and program management, Microsoft products and services, Data analysis and reporting, Operational excellence,